Privacy Policy

This Privacy Policy explains how BEDOPE ("we", "us", "our") collects, uses, stores, shares, and protects personal information when you use BEDOPE and related services.

1. Information We Collect

Account Information. When you create an account, we may collect name or username; email address; login credentials; account settings; subscription status; credit balance; generation history.

Payment Information. Payments are processed by third-party payment providers. We may receive limited payment-related information, such as payment status; transaction ID; billing email; amount paid; subscription plan; refund or chargeback status. We do not store full payment card numbers on our servers.

User Content. We collect content you submit to the Service, including prompts; uploaded images; uploaded videos; uploaded audio; reference files; generation settings; generated outputs. This content is processed to provide the Service.

Usage Data. We may collect information about how you use the Service, including pages visited; features used; models selected; credit usage; generation timestamps; errors and logs; device and browser data; IP address; approximate location derived from IP address.

Support Communications. If you contact us, we may collect your email address; message content; attachments; support history; information needed to resolve your request.

2. How We Use Information

We use personal information to create and manage accounts; provide AI generation services; process prompts and uploaded files; deliver generated content; manage credits and subscriptions; process payments and prevent fraud; provide customer support; improve the Service; monitor performance and security; enforce Terms of Service; and comply with legal obligations.

3. Sharing of Information

AI Model Providers. We may send prompts, uploaded files, reference images, and generation parameters to third-party AI providers to process your request.

Payment Providers. Payment providers process purchases, subscriptions, refunds, fraud checks, and billing information.

Cloud and Infrastructure Providers. We may use hosting, database, storage, authentication, and infrastructure providers to operate the Service.

Legal and Safety Purposes. We may disclose information if required by law, court order, legal process, regulatory request, or to protect our rights, users, safety, and security.

Business Transfers. If we are involved in a merger, acquisition, restructuring, or sale of assets, information may be transferred as part of that transaction.

We do not sell your personal information.

4. Data Retention

We keep personal information only as long as reasonably necessary for the purposes described in this Privacy Policy. Typical retention periods: account data while your account is active; generated content until deleted by you or account closure, unless retention is required; payment records as required by tax, accounting, and legal obligations; support messages for a reasonable period; logs and security data for security, fraud prevention, and service integrity.

5. Data Security

We use reasonable technical and organizational measures to protect personal information, including encrypted transmission; access controls; authentication systems; security monitoring; limited staff access; and secure infrastructure providers. No online service can guarantee absolute security.

6. Your Rights

Depending on your location, you may have rights to access your personal data; correct inaccurate data; delete your account or personal data; restrict processing; object to processing; receive a copy of your data; withdraw consent where processing is based on consent; and lodge a complaint with a data protection authority.

To exercise your rights, contact us at privacy@bedope.ai.

7. European Users

If you are located in the European Economic Area, United Kingdom, or Switzerland, we process personal data based on performance of a contract; legitimate interests; legal obligations; and consent, where required. You may contact us to request information about processing, deletion, correction, portability, or objection.

8. International Transfers

Your information may be processed in countries outside your country of residence, including countries where our cloud providers, AI model providers, payment processors, or service providers operate. Where required, we use appropriate safeguards for international transfers.

9. Children

The Service is intended only for users aged 18 or older. We do not knowingly collect personal information from anyone under 18. If we learn that a minor has provided personal information, we will delete it where required.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the "Last updated" date. Continued use of the Service after changes means you acknowledge the updated policy.

11. Contact

BEDOPE
Email: privacy@bedope.ai